One Solution to track, manage, and resolve complaints, faster and easier than ever.

Claimly is complaint management software that helps organizations handle every complaint from intake to resolution – all in one place.

Let's discuss your needs!

Implement complaint management that your customers deserve.

Built for regulated industries like insurance, utilities, and public service – where compliance matters

Centralized complaint tracking

SLA monitoring and auto-escalations

Custom integrations

Let's discuss your needs

Customer Portal that simplifies complaints –for Everyone.

Multichannel communication. Focus on what matters.

Empower your organization with tools that simplify email handling, ensuring faster, more efficient workflows and satisfied customers.

Effortless Customer Communication

The system automatically synchronizes data and registers every email as a ticket in the system. Emails are automatically assigned to the appropriate queues and ticket types, ensuring each matter lands exactly where it should. This solution not only streamlines your processes but also builds customer trust through fast and accurate actions.

Statuses instead of folders

Say goodbye to creating endless folders like “Urgent,” “Pending,” or “In Progress.” Our system enables precise statuses for tickets, giving you full clarity on the progress of each case. This modern approach eliminates chaos and simplifies process management for your team.

Notifications and alerts

Never miss an important ticket again. The system keeps you on top of your most critical tasks by automatically flagging high-priority tickets and upcoming deadlines. This ensures that no issue is overlooked, and your customer service remains timely and effective.

Not just a software.

It's not just complaint management software. It's the solution to ensure smooth communication when time and money matters.

How can we start?

1. First contact

Complaint management can be complicated and your processes may require additional integrations. Let's have an introductory call during which our experts will gather more information about your current situation.

2. Proposal

DDepending on the scale of your operations, we might be able to prepare a proposal after the first meeting. If there is a need to deep dive into details - we will let you know.

Implementation

Our software is extremely flexible and many things can be done out of the box. If for some reason there will be a need to perform some dedicated work - we will inform you about it before the start.

Support

After successful go-2-live we do provide support to your newly implemented solution so you can be sure that crucial operations of complaint management will work smoothly.

Let's get in touch!

Key Features

Modern Client Portal with an overview of all submissions:

Integration with email

Communication history for individual submissions

Optional survey module

Automatic registration of submissions

Access to an overview of all submissions

Ability to view completed orders (integration required)

Email notifications

Multilingual support

Manage complaint submissions using a convenient panel for customer communication:

Integration with email

Communication history for individual submissions

Monitoring of response times

Response templates

Submission types

Dynamic fields

Pre-configured statuses

Internal notes

As one of the few, we offer dedicated integrations with internal systems within the organization:

Integration with email

Integration with OAuth

Advanced API

External forms

External systems

Dedicated integrations with warehouse systems

Integration with MS Teams

Dashboard mockup

Proven Platform – Mint Service Desk.

Our platform is based on an advanced and specially tailored solution for managing service requests – Mint Service Desk. Thanks to this, you can be sure that your data is protected with the utmost care and in accordance with the highest security standards.

Validated Performance. Measurable Savings.

More than complaint handling – improve customer communication with ease.

Complaint management different then others?

We understand that. We have enterprise size customers who asked a lot about custom integrations and we delivered!

It's not just software...

Absolutely. It's also the need to understand your process and make it smooth and automated to some possible point.

Interested?

Let's get to know each other. Let's talk about your specific requirements and for sure we will give you a straight answer whether Claimly is or is not for you.

Let's get in touch

Drop us a short message with your requirements and we will get back to you within 24h (... but we don't work on weekends).