Ensure clear and timely communication at every stage of the complaint management process. Advanced notification settings keep both customers and team members informed, improving efficiency and response times.
Stay in control of how and when notifications are sent. Customizable settings allow you to tailor messages, configure triggers, and ensure that updates reach the right people at the right time.
Define which complaint-related events trigger notifications, choose recipients, and select the most effective communication channels. This prevents unnecessary delays and ensures a smooth complaint resolution process.
Maintain consistency in all communications with customizable templates. Align messages with your brand’s tone and style while ensuring clarity and professionalism in every notification.
Keep customers and agents informed through instant updates via email, SMS, or in-app alerts. Whether it's a status change or a request for additional details, real-time notifications help prevent delays and improve service quality.
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