Ensure every team knows their responsibilities at each stage of the complaint management process with flexible and customizable statuses in Claimly.
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Managing complaints effectively starts with clear status tracking. Claimly enables you to define the entire lifecycle of a complaint, from "New" to "Resolved", ensuring transparency at every stage. Employees can quickly identify pending actions, while customers stay informed about progress, reducing unnecessary inquiries.
Claimly’s customizable statuses ensure that every complaint follows a structured process. By assigning statuses like "Pending Review," "Escalated," or "Awaiting Customer Response", you create a clear roadmap for your team. This structured approach prevents bottlenecks, improves efficiency, and ensures that no complaint is overlooked.
Prevent miscommunication and process disruptions with controlled status transitions. Claimly allows you to define which statuses can be selected at each stage, ensuring that only logical, step-by-step progressions are possible. This feature eliminates accidental updates and keeps complaint resolution on the right track.
Keep customers informed throughout the complaint resolution process with automatic status updates. When a complaint moves from "Processing" to "Awaiting Customer Input", Claimly instantly notifies the customer, reducing follow-up emails and calls. Transparency leads to higher satisfaction and improved trust in your service.
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